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Client Support Specialist

2 months ago

Denver, Colorado, United States National Jewish Health Full time
REMOTE OPPORTUNITY - FULL TIME
National Jewish Health - Tobacco Cessation Initiative
**Available positions for candidates residing in select states.**

Position Overview
The Client Support Specialist serves as the initial contact for Health Initiative Programs. This role involves gathering participant information to confirm eligibility and provide details about programs for individuals seeking to quit tobacco.

Key Responsibilities
  1. Conducts an intake assessment with participants to confirm eligibility for the program. Accurately records participant information in accordance with HIPAA regulations, departmental protocols, and specific client requirements.
  2. Maintains a warm, confident, and effective communication style with participants to ascertain program eligibility and encourage ongoing engagement. Aids participants in identifying their objectives, readiness for change, and supports their journey towards behavior modification.
  3. Participates in ongoing training, development, and professional enhancement, including quality assurance evaluations and feedback to ensure the application of the latest evidence-based methodologies, knowledge, and skills.
  4. Meets call center performance metrics and individual productivity standards.
Additional Responsibilities
  1. None
Required Competencies
  1. Accountability: Takes full ownership of personal responsibilities and contributions as a team member; demonstrates honesty and integrity; addresses issues promptly; shows a strong commitment to organizational success and motivates others to pursue shared goals; exemplifies dedication to National Jewish Health.
  2. Attention to Detail: Completes tasks with thorough consideration of all relevant factors; demonstrates concern for all job aspects; meticulously checks processes and tasks; maintains high performance standards for self and others; assumes responsibility for successfully completing assignments.
  3. Customer Orientation: Ensures that the customer perspective drives business decisions and actions; develops and implements service practices that meet the needs of customers and the organization.
  4. Decision-Making: Recognizes and comprehends issues, challenges, and opportunities; analyzes data from various sources to draw conclusions; employs effective strategies for selecting a course of action or formulating suitable solutions; acts in alignment with available information and potential outcomes.
  5. Communication Skills: Effectively conveys information and ideas through various channels to individuals or groups in a manner that engages the audience and enhances understanding and retention of the message.
Supervisory Responsibilities
None

Travel Requirements
None

Core Values
  1. Be punctual and adhere to scheduled work hours.
  2. Be receptive to supervision and collaborate effectively with colleagues.
  3. Maintain a professional appearance appropriate for the role and display ID Badge visibly.
  4. Comply with all departmental and institutional policies, the Employee Handbook, Code of Conduct, and complete required training annually.
  5. Promote an inclusive workplace where diversity and individual differences are respected and utilized to achieve the institution's vision and mission.
  6. Follow safe working practices and adhere to all institutional and departmental safety policies and procedures.
  7. Wear appropriate personal protective equipment as specified by infection control protocols.
  8. Ensure compliance with all state, federal, and regulatory agency requirements.
Minimum Qualifications
  1. Education: High School Diploma or equivalent required.
  2. Experience: At least two (2) years of experience in a customer service role required. Experience in a healthcare or call center environment is preferred.
  3. Language Skills: Proficiency in English and Spanish is preferred.
Compensation: Starting hourly wage for this position is $18.50. Bilingual candidates who speak Spanish will receive an additional $1.00/hour language differential.

Employee Benefits
At National Jewish Health, we recognize that our exceptional faculty and staff are the cornerstone of our organization. Our employees are our most valuable asset.
With this in mind, we have developed a comprehensive benefits package designed to meet the needs of our employees and their families.
  • Medical, Dental, and Vision Insurance
  • Retirement Savings Plan
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Short and Long-Term Disability Insurance
  • Life Insurance and Accidental Death & Dismemberment (AD&D)
  • Optional Benefits, including Accident Insurance, Critical Illness, and Hospital Indemnity
  • Paid Time Off Accrual
  • Wellness Initiatives
  • Legal Assistance Plan