Client Support Specialist

1 week ago


Denver, Colorado, United States Century Group Full time
Job Overview

Our client is in search of a Client Support Specialist. In this role, you will be tasked with managing multiple responsibilities, adhering to established protocols, overseeing driver accounts, and maintaining a high level of accuracy. This position operates on a Monday to Friday schedule, with occasional weekend duties. Compensation will be determined based on skills, experience, and geographical location, with an anticipated starting hourly wage of $18 to $20.

Key Responsibilities:
  • Manage numerous phone calls and messaging platforms to facilitate load information and scheduling with clients, shippers, and receivers.
  • Adhere to established protocols to guarantee operational efficiency.
  • Oversee driver accounts and serve as the account liaison for assigned clients.
  • Communicate effectively with dispatch, relaying essential information through the database, email, and phone.
  • Prioritize schedules and diligently monitor loads across respective terminals, ensuring timely arrivals and load status updates.
  • Work autonomously and collaboratively within a dynamic, fast-paced environment, handling various factors and rapidly changing information in real-time.
Qualifications:
  • High School Diploma or equivalent required.
  • Proficient in Microsoft Access, Microsoft Office, and dispatching software.
  • Detail-oriented with the capability to maintain an overview of overall progress.
  • Ability to manage multiple phone calls and messaging systems simultaneously.
  • Strong communication skills for effective interaction with dispatch and other stakeholders.

REF #49059
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Company Overview

Century Group is a leading executive recruiting and professional staffing firm specializing in providing top-tier accounting and finance talent to start-ups, mid-market companies, and Fortune 500 enterprises. We offer direct hire, temporary, and temp-to-hire solutions. With a specialized focus, extensive talent network, and over 30 years of experience, we are committed to delivering the right professionals swiftly and efficiently.



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