Customer Service Representative

3 days ago


Lynnwood, Washington, United States Zumiez Full time
Customer Care Representative Seasonal Part-Time

Zumiez is seeking a highly skilled and customer-focused Customer Care Representative to join our team on a seasonal part-time basis. As a key member of our Customer Care team, you will play a vital role in providing exceptional service to our customers via phone, email, and other forms of communication.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Review orders for accuracy and potential fraud
  • Manage exceptions to orders, including backorders and international orders
  • Upsell products and services to customers
  • Identify and research customer issues and provide solutions
  • Follow up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff as needed
Requirements:
  • Ability to sit and work on a computer for extended periods of time
  • Excellent communication and problem-solving skills
Benefits:
  • Competitive wages
  • Product discount

This is a seasonal part-time position, employed from late October/early November until January 15th, 2025. Opportunities for permanent employment after the peak season may be available, based on current positions open and the applicant's personal performance during the peak season.



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