Medical Receptionist
1 week ago
About ProHealth Physicians: ProHealth Physicians, a part of OptumCare, is a leading primary care physician organization in Connecticut, established in 1997. With over 90 locations across the state, we provide comprehensive care to more than 360,000 patients.
Our Commitment: We are dedicated to serving our communities and are recognized as a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients. Our organization is also nationally acknowledged as a NCQA Level III Medical Home, reflecting our commitment to progressive healthcare delivery.
Position Overview: The Bristol Pediatric Center, part of ProHealth Physicians (OptumCare), is seeking a friendly, detail-oriented Medical Receptionist. This full-time position requires a commitment of 40 hours per week, with a schedule from Monday to Friday, 8:00 am to 5:00 pm, and potential extended hours on select days.
Key Responsibilities:
- Manage appointment scheduling and prioritize requests based on urgency, adhering to ProHealth's guidelines.
- Consult with medical assistants or licensed clinicians for clinical decision-making as necessary.
- Utilize the EHR system for message processing and communication with healthcare providers.
- Welcome patients and facilitate the check-in process.
- Monitor and follow up on daily reminder calls, ensuring patients are contacted for appointments.
- Scan and index essential documents into the EHR, ensuring availability prior to patient visits.
- Close payment batches at the end of each shift, following ProHealth's cash control procedures.
- Stay informed about current OSHA and ProHealth policies.
- Support colleagues to ensure smooth office operations and exceptional service delivery.
- Perform additional duties as assigned.
What We Offer: At ProHealth Physicians, you will be recognized for your contributions in an environment that challenges you and provides clear guidance for success. We also offer opportunities for professional development and growth within the organization.
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