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Health Services Coordinator
2 months ago
Roger Williams University is seeking a highly skilled and detail-oriented Medical Secretary to join our Health Services team. As a Medical Secretary, you will play a critical role in supporting the professional staff and overall clinic operations of Health Services.
Key Responsibilities- Schedule clinic appointments for patients and instruct and assist patients with self-check-in and online appointment scheduling.
- Greet and check in patients, answer incoming telephone calls, and respond to voicemail messages.
- Refer calls to the appropriate person and follow through to ensure timely responses.
- Assess student needs and schedule appointments with the appropriate provider.
- Manage provider schedules to ensure efficient patient flow.
- Handle data entry of clinical information into the electronic health record, ensuring accuracy of health insurance, patient demographic information, and pertinent data.
- Ensure patients receive correct clinical forms and patient education handouts at checkout.
- Schedule follow-up appointments and arrange transportation for students as needed.
- Maintain a cash drawer with basic accounting for weekly cash deposits.
- Monitor incoming medical documents, scan and forward to the appropriate provider, and perform all clerical functions for health care providers.
- Copy and file pharmaceutical drug information handouts, sort and route mail, and deliver outgoing mail and messages.
- Provide patient encounter forms to clinicians and process payments for medications, point-of-care testing, and laboratory tests.
- Manage laboratory specimen requisition forms and maintain office supply inventory.
- Maintain the cleanliness of the reception area, patient waiting room, and self-check-in kiosks.
- Interact with students, parents, University staff, and faculty, and maintain patient confidentiality as governed by HIPAA/FERPA regulations.
- High School diploma or GED.
- Minimum of one to two years of Medical Secretary/Receptionist experience in a clinic setting.
- Proficient computer skills and efficiency utilizing complex computing applications.
- Excellent verbal and written communication skills.
- Ability to function independently, attend to detail, multitask, work under pressure, and maintain productivity without close supervision.
- Excellent organizational and interpersonal skills.
- Ability to learn and follow policies and procedures of the Health Services Department.
- Maintain patient confidentiality as governed by HIPAA/FERPA regulations.
- Knowledge of ICD-10 coding and medical billing.
- Associate's Degree in a related field.
- At the University's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate an equivalent combination of education and experience.
