Account Services Associate
1 week ago
Position Overview
Join Our Team
Customer Service Co-ordinator
Location: Bristol
Employment Type: Full-time
Key Responsibilities
Customer Engagement
Oversee all facets of account management, addressing inquiries and providing sales assistance.
Ensure prompt and effective communication with both internal and external clients.
Process orders, quotations, and requests in accordance with established protocols.
Guarantee accurate and timely dispatch of products to clients both domestically and internationally.
Maintain current knowledge of products, client needs, operational processes, and supplier relations.
Foster strong relationships with clients.
Assist in managing incoming calls, providing support to the Customer Service Receptionist.
Additional Responsibilities
Collaborate closely with the Sales & Marketing team to enhance client relationships.
Qualifications
Essential Skills
Exceptional attention to detail.
Strong communication skills, both verbal and written, demonstrating professionalism.
Proficient numeracy and computer skills.
Effective planning and organizational abilities.
Able to work independently as well as part of a team.
Demonstrated initiative and resilience.
Quick to learn new processes.
Desirable Skills
Experience in customer interactions both in the UK and globally.
Ability to handle challenging customer situations.
Familiarity with sales processes or experience within the healthcare sector.
Experience using customer relationship management software (training will be provided).
A background in manufacturing customer service.
Understanding of medical terminology.
Prior experience in a customer service role.
Application Process
To express your interest, please submit a cover letter and CV.
Note: We value your privacy and will handle your information with care.
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