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Front Desk Coordinator for Pediatric Care

2 months ago

Bristol, Connecticut, United States OptumCare Full time

Job Summary:

We are seeking a detail-oriented and patient-focused Medical Receptionist to join our team at Bristol Pediatric Center, part of ProHealth Physicians (OptumCare Co).

Key Responsibilities:

  • Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth's Appointment and Scheduling Guidelines.
  • Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
  • Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
  • Greet patients and conduct check-in process
  • Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who no show for follow up appointments for chronic conditions or preventive care
  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
  • Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures
  • Maintain knowledge of current OSHA and ProHealth policies
  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of experience in a medical office setting preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment