Customer Service Co-ordinator

3 months ago


Bristol, United States Limbs & Things Full time

* Career Info

**Work with us**

**Customer Service Co-ordinator**

Bristol

Full-time

Responsibilities

**Customer Service**

* Take responsibility for all aspects of account administration, account queries and sales support.

* Maintain timely and effective communication with customers, both internal and external.

* Process orders, quotes, and requests in line with standard procedures and processes.

* Accurate and timely shipping of products to customers in the UK and world-wide.

* Maintain up-to-date knowledge of products, customers, processes and suppliers.

* Building strong relationships with customers

* Answer company phones calls, supporting the CS Receptionist

**Other duties**

* Work closely with the Sales & Marketing team in building strong relationships with customers

Requirements

**Essential**

* Excellent attention to detail

* Ability to communicate internally and externally demonstrating a high level of professionalism.

* Excellent written and numeracy skills

* Good PC skills

* Good planning and organisational skills

* Being able to work well independently and as part of a team

* Being able to show initiative and resilience

* Quick learner

Desired

**Desirable**

* Experience of dealing with customers in the UK and worldwide

* Experience in dealing with difficult customer situations

* Knowledge/experience of selling to or working within the NHS

* Experience of using a Customer database (training will be given)

* A manufacturing customer service background

* An understanding of medical terminology

* Previous experience in a customer service role

* **cs-coordinator.docx**

To apply, please send a cover letter and CV to hr@limbsandthings.com

Date posted: 04 July 2021

30 September 2021

* Email

* Assisting you in navigation;

* Assisting in registration to our events, login, and your ability to provide feedback;

* Analyzing your use of our products, services or applications;

* Assisting with our promotional and marketing efforts. (including behavioral advertising)

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