Solutions Consultant

1 week ago

Chicago, Illinois, United States Sprinklr Full time
About the Role

We are seeking a highly skilled Solutions Consultant to join our team at Sprinklr. As a Solutions Consultant, you will be responsible for partnering with our sales organization to drive revenue growth and deliver exceptional customer experiences.

Key Responsibilities:

  • Act as a key member of the account team, working directly with prospects and customers to build confidence and excitement around Sprinklr's suite of products and integrations.
  • Conduct in-depth discovery on customer current and future states, identifying positive business outcomes and designing compelling solutions to address key business challenges.
  • Lead presales activities, including building and delivering presentations, making solution recommendations, and facilitating in-depth technical workshops.
  • Collaborate with the Sprinklr ecosystem to configure relevant art of the possible demonstrations and validate customer requirements.
  • Provide prompt and detailed handoffs to Customer Success to deliver against proposed solutions.
  • Document observations from prospects and customers to influence future product capabilities.
  • Maintain up-to-date Sprinklr product certifications and prioritize participation in meetings with the account team and SC team.
  • Ensure general administration across our systems of record are timely and accurate.
  • Create re-usable collateral for the global presales team and act as a mentor to those across other teams.

Requirements:

  • Experience in a presales role, preferably with a CCaaS based company managing large enterprise customers.
  • Clear communicator who can command engagements with Executives, IT, and business leads/practitioners.
  • Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
  • Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways.
  • Methodical and meticulous approach to preparation and execution.
  • Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.

About Sprinklr

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form.

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