Principal Solutions Consultant

1 week ago


Chicago, Illinois, United States Sprinklr Full time
Unlock Customer Happiness with Sprinklr

Sprinklr is a leading enterprise software company that empowers organizations to deliver exceptional customer experiences. As a Principal Solutions Consultant, you will partner with our sales organization to drive revenue growth for Sprinklr's Eastern division.

At Sprinklr, we believe that every customer interaction is an opportunity to create a lasting impression. Our unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

As a key member of the account team, you will work directly with prospects and customers during sales cycles to build confidence and excitement around Sprinklr's suite of products and integrations with customer systems.

Key Responsibilities:

  • Conduct in-depth discovery on the customer's current and future states and positive business outcomes
  • Design compelling solutions to address a customer's key business challenges
  • Lead presales activities, including building and delivering presentations, making solution recommendations, and conducting proofs of concept
  • Collaborate with the Sprinklr ecosystem to configure relevant art of the possible demonstrations and validate customer requirements
  • Provide prompt and detailed handoffs to Customer Success to deliver against the proposed solution

Requirements:

  • 5+ years of experience in a presales role, preferably with a CCaaS-based company managing large enterprise customers
  • Clear communicator who can command engagements with executives, IT, and business leads/practitioners
  • Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
  • Creative thinker who can bring to life a vision of how a customer can approach their customer experiences in new and exciting ways

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.



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