Technical Solutions Consultant

3 days ago


Chicago, Illinois, United States Stripe Full time
About Stripe

Stripe is a leading financial infrastructure platform that empowers businesses to thrive in the digital economy. Our mission is to increase the global GDP by making financial services more accessible and efficient.

Job Summary

We are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our largest and most complex users. You will work closely with cross-functional teams to provide strategic consultations, identify opportunities for growth, and deliver customized solutions to meet the evolving needs of our clients.

Key Responsibilities
  • Provide exceptional support to assigned accounts, ensuring a gold standard experience for key stakeholders
  • Collaborate with the Operations team to develop and implement operational solutions, leveraging expertise to drive business growth and customer satisfaction
  • Foster long-term relationships with users, driving loyalty and advocacy for Stripe and its products
  • Work cross-functionally to identify and address complex user-related problems, leveraging technical expertise to deliver innovative solutions
  • Lead user-facing meetings and collaborate with Account Management and other user-facing teams to drive business outcomes
  • Develop and maintain user-facing content to support long-term solutions and drive customer engagement
Requirements
  • 5+ years of experience in enterprise-level client-facing work, with a strong track record of delivering exceptional results
  • Strong product sense and ability to solve complex user-related problems
  • Excellent written and verbal communication skills, with the ability to lead complex integration conversations
  • Familiarity with APIs and ability to explain technical concepts to non-technical stakeholders
  • Strong technical troubleshooting skills and experience working with technical teams
  • Adept client relationship management skills, with the ability to engage in business-level and technical conversations
Preferred Qualifications
  • Operations savvy mindset, with experience identifying and eliminating process friction
  • Experience practicing in small to medium-scale project management
  • Strong organizational skills and self-starting mindset
  • Familiarity with tools like Postman, xCode, Python, Webhooks, and ETL
  • Ideal experience in the payments industry


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