Front Office Operations Supervisor

2 weeks ago

Quincy, Massachusetts, United States Crescent Services Full time
Position Overview:
We are excited to announce a fantastic opportunity for a dedicated guest service professional to become a part of our front office management team at Crescent Services. We offer a comprehensive benefits package that includes medical, dental, and vision coverage, company-paid life insurance, short and long-term disability, a matching 401k plan, complimentary meals, hotel discounts, and much more.

Key Responsibilities:
As the Front Office Operations Supervisor, you will oversee the daily activities of the Front Office team to enhance revenue and ensure exceptional guest experiences. Your primary duties will include:
  • Assisting in the recruitment, training, and performance evaluation of staff, while fostering a culture of open communication and addressing any personnel issues as they arise.
  • Supervising guest service representatives, PBX operators, bell staff, and transportation personnel during your shift.
  • Implementing company policies and managing daily Front Desk operations to adhere to established standards, optimize revenue, and inspire team members to deliver outstanding service.
  • Addressing guests' special requests and concerns, ensuring their needs are met to promote satisfaction and encourage repeat visits.
  • Maintaining composure during high-pressure situations, serving as a role model for team members, and resolving customer complaints through thorough investigation and effective solutions.

Essential Skills and Qualifications:
The ideal candidate will possess:
  • Proficiency in English communication.
  • A self-motivated and even-tempered personality.
  • A professional demeanor and appearance at all times.
  • The ability to engage positively with guests and colleagues.
  • A willingness to assist team members and collaborate effectively.
  • Strong problem-solving skills, particularly in high-stress scenarios.
  • Basic math skills and proficiency in using calculators for accurate financial calculations.
  • Competence in utilizing a moderately complex computer system for data entry and information retrieval.
  • The physical capability to stand and walk for extended periods while monitoring the front desk area.
  • Effective verbal and written communication skills for preparing reports on room availability and revenue.
  • The ability to build and maintain positive working relationships with associates and guests.

Performance Expectations:
Customer Satisfaction:
At Crescent Services, our guests are our priority. Positive interactions with our staff are crucial to delivering a memorable guest experience. It is essential to maintain professionalism and treat all guests and team members with respect at all times.

Work Ethic:
To ensure a positive environment for both guests and associates, your work habits should consistently meet or exceed hotel standards regarding procedures, attire, punctuality, and attendance. Adaptability to changes in procedures and a willingness to learn new skills are vital.

Safety and Security:
The safety and security of our guests and staff are paramount. All associates must adhere to hotel security protocols, particularly concerning key control, safe lifting practices, and reporting safety hazards.

Note:
This job description outlines the essential functions of the position but is not exhaustive. Other duties may be assigned as necessary. This description is subject to change at the discretion of the company and does not constitute an employment contract. Crescent Services is an Equal Opportunity Employer, committed to diversity and inclusion.

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