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Operations Officer for Retiree Services Implementation

2 months ago

Quincy, Massachusetts, United States State Street Full time

Who we are seeking

The Retiree Services Department is in search of an operations officer to support activities associated with our benefit payment system transition project, as well as ongoing and future Retiree Services operations, including the implementation of new business initiatives.

Key Responsibilities

As the Client Implementation and Service Officer, your duties will include:

  • Engaging in project management and the execution of our benefit payment system transition.
  • Assisting in the definition of requirements, documentation, and functional development.
  • Participating in business testing, which includes designing and executing test cases, as well as documenting defects.
  • Coordinating with system vendors and managing their deliverables.
  • Developing a future state vendor oversight and operational framework.
  • Monitoring vendor service levels.
  • Supporting daily vendor oversight activities.
  • Evaluating daily benefit payment operations conducted by vendors.
  • Establishing an operational control framework; identifying operational risks and proposing mitigating measures.
  • Documenting standard operating procedures (SOPs), process flows, and other operational support documentation.
  • Assisting with daily Retiree Services operations as needed.
  • Conducting data gathering and analysis as required.
  • Supporting new benefit payment client implementation tasks, including the development of data conversion specifications, reconciliation of converted participant payment totals, and tracking of necessary client and internal documentation. Demonstrating the Retiree Services online client/participant portals will also be part of your responsibilities.

What we value

The following skills will contribute to your success in this position:

  • Ability to meet deadlines effectively.
  • Capacity to navigate shifting priorities.
  • Strong written and verbal communication skills.
  • Analytical and problem-solving capabilities.
  • Ability to work independently.
  • High quality of work and attention to detail.
  • Project management expertise.
  • Strong client relationship management skills.

Education & Preferred Qualifications

  • A college degree or equivalent experience.
  • 3-5 years of experience in a project-oriented environment.
  • Proficiency in Word, Excel, and PowerPoint is required; knowledge of Visio and MS Project is advantageous.

About State Street

Our Mission. State Street is among the largest custodian banks, asset managers, and asset intelligence firms globally. Through technology and product innovation, we are making significant contributions to the financial services sector. For over two centuries, we have been dedicated to helping our clients safeguard and manage the investments of millions. Our services encompass investment servicing, data and analytics, investment research and trading, and investment management for institutional clients.

Work, Live, and Develop. We strive to create an exceptional work environment. Our benefits packages are competitive and comprehensive. While specifics may vary by location, you can expect generous medical care, insurance, and savings plans, among other benefits. We offer flexible work programs to accommodate your needs, and our extensive development programs and educational support will assist you in reaching your full potential.

Commitment to Inclusion, Diversity, and Social Responsibility. We firmly believe that the diverse backgrounds, experiences, and perspectives of our employees are vital to fostering an inclusive environment where everyone can thrive and maximize their potential while adding value to both our organization and our clients. We warmly welcome candidates from diverse origins, backgrounds, abilities, ages, and genders.

Salary Range:

$60,000 - $90,000 Annual. The range mentioned applies to the role in the primary location specified. If the candidate ultimately works outside of the primary location, the applicable range may differ.