Eligibility Support Specialist

2 weeks ago


Franklin, Tennessee, United States State of Tennessee Full time

Position Overview

The State of Tennessee is seeking a dedicated individual to fill the role of an Eligibility Support Specialist within the Department of Human Services. This position is responsible for assisting in the evaluation of client eligibility for various social services and monetary benefits.

Key Responsibilities

  1. Client Interaction: Engage with clients to explain policies, procedures, and eligibility requirements, ensuring they understand their options and the services available to them.
  2. Information Verification: Conduct thorough reviews of client information to confirm accuracy and compliance with eligibility criteria.
  3. Data Management: Accurately document client interactions and eligibility determinations in the appropriate systems for future reference.
  4. Collaboration: Work closely with Eligibility Counselors to support case management and assist in resolving client inquiries.
  5. Knowledge Update: Stay informed about changes in policies and procedures to provide accurate information to clients.

Qualifications

Applicants should possess a high school diploma or equivalent, along with two years of experience in clerical or customer service roles. Alternatively, candidates with prior experience as an Eligibility Clerk with the State of Tennessee will also be considered.

Essential Skills

  1. Strong communication skills, both verbal and written.
  2. Ability to manage multiple tasks efficiently.
  3. Proficient in basic computer applications and data entry.
  4. Excellent problem-solving abilities and attention to detail.

This role is vital in ensuring that clients receive the support and services they need, contributing to the overall mission of the Department of Human Services.



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