Bilingual Customer Support Specialist
1 week ago
We are currently seeking Full-Time Bilingual Customer Support Specialists at AnswerOne.
At AnswerOne, our dedicated Customer Support Specialists play a vital role in delivering essential services and achieving outstanding results for our clients and the individuals who rely on them. If you have a passion for assisting others, this is your chance to make a meaningful impact within a culture that appreciates your efforts.
As a member of our team, your exceptional customer service and communication abilities will foster positive interactions for our clients. Your reliability and punctuality are crucial to the success of our operations.
While prior customer service experience is advantageous, it is not mandatory.
Your responsibilities will include professionally managing incoming calls, welcoming callers, providing and requesting necessary information, transferring calls, or taking messages as needed. You will utilize our advanced call processing system and receive training on various call center tools to effectively prioritize customer needs. Please note that we operate solely as an inbound call center, without any outbound telemarketing or aggressive sales activities.
To excel in this position, you should possess:
- A friendly voice with a positive tone
- Strong proficiency in the English language, including good spelling and grammar
- Computer skills in a Windows-based environment
- Consistent attendance
- The ability to type at least 35 words per minute
- Fluency in both Spanish and English, both spoken and written
Benefits for Full-Time Employees include:
- Employee Stock Ownership
- Comprehensive Medical, Dental, and Vision Coverage
- Paid Time Off
- Traditional 401K with company matching
- Complimentary Life Insurance policy
- Legal Support
Compensation: $18 per hour with Perfect Attendance
Perfect Attendance is defined as being punctual for the start of your shift, returning on time from breaks, and completing your assigned shift. Compensation without perfect attendance is $14 per hour.
Available Shifts:
- Full-Time - 40 hours per week, 10-hour shifts
- Availability to work on weekends (Saturday or Sunday each week)
Training will last approximately one week, after which you will transition to your designated schedule.
We look forward to your application
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