Sales Support Specialist
2 weeks ago
Employment Type: Part Time
Compensation: $16 / HourPosition Summary:The Sales Support Specialist plays a crucial role in assisting Outside Sales Representatives and their clientele by promoting and selling construction materials, including lumber and maintenance supplies.
Key Responsibilities:- Generate lists of potential customers for sales leads based on inquiries received.
- Conduct outbound follow-up calls to both prospective and existing clients via phone and email to qualify leads and promote products and services.
- Manage incoming sales inquiries to convert them into successful sales.
- Address inquiries and concerns from potential and current customers using consultative selling techniques to identify needs and devise effective solutions.
- Highlight product features, provide pricing information, and prepare sales orders for completed transactions.
- Collaborate with corporate, store, and commercial management to meet sales goals and uphold service standards.
- Monitor inventory levels and alert the Inventory Coordinator or management when reorders are necessary.
- Facilitate special orders for items that are not in stock but requested by customers.
- Estimate product quantities for potential projects and create competitive pricing proposals to encourage sales.
- Schedule deliveries in coordination with customers and the Delivery Coordinator.
- Develop and maintain strong customer relationships.
- Compile reports on sales activities.
- Input new customer information and sales data into the database.
- Assist outside sales representatives in maintaining up-to-date account information and marketing materials.
- Help resolve customer complaints, escalating issues to management when necessary.
- Investigate and address customer concerns regarding deliveries, product quality, or service issues.
- Perform additional related duties as assigned.
- Exceptional customer service abilities.
- Strong verbal communication skills.
- Proficient in operating various equipment, such as cash registers and scanners.
- Ability to read and interpret blueprints for residential and multi-family construction projects is preferred.
- Basic to intermediate knowledge of building materials and local building regulations.
- Familiarity with the company's products and services, as well as customer-related policies.
- A high school diploma or equivalent is preferred.
- Successful completion of on-the-job training, including levels 1 and 2 of the designated training program.
- Ability to sit or stand for extended periods while working on a computer or related equipment.
- Must be capable of lifting up to 20 pounds regularly and occasionally lifting/moving up to 50 pounds.
- Willingness to work evenings, weekends, and holidays as needed.
- Ability to perform repetitive movements over extended periods.
McCoy's is an equal opportunity employer. We provide equal access to programs, services, and employment for all individuals. Applicants requiring reasonable accommodations during the application or interview process should contact our People Development Department.
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