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Insurance Customer Support Specialist
2 months ago
Position Overview
About the Role
Are you a friendly and customer-oriented individual? Do you thrive in engaging with clients? If so, a position with Juan Cazares - State Farm Agent could be a perfect fit for you. Our agency specializes in providing State Farm insurance and financial service products.
Key Responsibilities
- Build and maintain strong customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing inquiries.
- Utilize a customer-centric, needs-based approach to inform clients about various insurance solutions.
Qualifications
- Genuine interest in marketing products and services tailored to customer needs.
- Exceptional interpersonal and communication skills, both written and verbal.
- Passionate about the role of insurance and financial products in helping individuals manage risks and achieve their aspirations.
- People-oriented and self-driven with a keen attention to detail.
- Proactive problem-solving abilities and a commitment to outstanding customer service.
- Able to work collaboratively within a team environment.
- Capable of multitasking and effectively assessing customer needs through interviews.
- Ability to connect with clients on a personal level.
- Bilingual candidates, especially those fluent in Spanish, are preferred.
- Must be able to obtain a Property and Casualty license.
- Completion of courses on ethical and customer-focused sales practices is required.
- Selected candidates are expected to stay updated on product changes, licensing, and ongoing education.
If you are enthusiastic about making a difference in the lives of others and see yourself excelling in this role, we encourage you to explore this opportunity further.
