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Transportation Operations Center Customer Support Representative
2 months ago
Job Summary:
Dollar General is seeking a highly skilled Transportation Operations Center Customer Support Representative to provide professional phone, email, and chat communications delivery support. As a key member of our team, you will be responsible for assisting drivers with deliveries, taking driver travel requests, and providing stores with status of delivery.
Key Responsibilities:
- Answer telephone calls from drivers, stores, and carrier teams, providing delivery support and status updates.
- Follow up on open delivery issues with carrier and store teams.
- Complete standard travel requests from drivers and DG private fleet leadership.
- Assist drivers with off-hours support, including sending workflow to tablets and locating trailers at distribution centers.
- Assist stores with non-respond sweep requests.
- Follow up on email communication as needed and instructed.
- Accurately assess and escalate issues that may require CSA handling.
Requirements:
- Proficient communication (written and verbal), listening, and interpersonal problem-solving skills.
- Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company.
- High attention to detail, strong planning, and organization skills.
- Willingness to make critical decisions to ensure normal operating of the transportation department.
- Proficient understanding of quality control, training techniques.
- Ability to multitask in a fast-moving, high-stress environment that frequently experiences change.
- Must know MS Office software.
Preferred Qualifications:
- One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company.
- Two plus years customer service experience.
- Prior lead experience.
- One year experience using contact center software.
About Dollar General:
Dollar General is an equal opportunity employer.
