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Customer Service Ambassador

2 months ago

Edinburg, Texas, United States Waste Connections Full time

We are seeking a highly skilled Customer Service Ambassador to join our team at Waste Connections. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Main Responsibilities:

  • Handle customer inquiries and concerns via phone, email, and in-person, providing timely and effective resolutions.
  • Assist customers with their questions or concerns, working to resolve any issues related to service or billing.
  • Work in a fast-paced environment, handling high call volumes and prioritizing tasks to meet customer needs.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Proficiency in Microsoft Office, with experience in customer service software and systems.
  • Bilingual Spanish preferred, with the ability to communicate effectively with customers in their preferred language.

What We Offer:

  • Competitive hourly rate of $20.00.
  • Family benefits, including medical, dental, and vision coverage.
  • 401K plan with company match.
  • Vacation time and paid holidays.
  • Stable work environment with opportunities for growth and development.

Waste Connections is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.