Field Services Lead

5 days ago


Los Angeles, California, United States SMS Data Products Group Full time
Job Summary

The Field Services Lead provides critical support to the Air Force Research Laboratory (AFRL) Rocket Lab by managing a team responsible for maintaining and optimizing IT communication infrastructure assets. This includes audio and video distribution systems, public address systems, digital signs, environmental monitoring equipment, multi-function devices, racks/cabinets, servers, telecommunications cable infrastructure, telecommunications network infrastructure, desk/rack-mounted uninterrupted power supplies, video conferencing systems, and Wireless Access Points (WAPs).

Key Responsibilities
  • Oversight and management of activities within the Field Service Support Team.
  • Develops procedures that support the execution of Field Service activities, including process flows, roles, and responsibilities definition, and reporting schema to enable the establishment of appropriate touch points and engagements.
  • Coordinate with several IT Service Providers to provide timely information and resolutions to end users.
  • Refines procedures and processes for continual improvement and optimization.
  • Maintain open dialog with RQIC Leadership and ARTEMIS VI Program Manager.
  • Maintain inventory of network parts, hardware, and consumables required to maintain communication rooms.
  • Create and compile materials list required to complete Field Services projects.
  • Maintain communication room drawings, floor plans, and rack elevation drawings detailing physical location of all equipment and patch panels (i.e. copper and fiber) within rack.
  • Maintain all physical network equipment documentation.
  • Maintain communication room systems when required IAW industry standards.
Requirements
  • 5+ years combined experience in telecommunications infrastructure, facility design, and networking/communication hardware installation.
  • 3+ years team lead experience.
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and Microsoft Visio.
  • Maintain a Registered Communications Distribution Designer (RCDD) certificate.
  • DoD Interim Secret clearance or higher.
  • Familiarity with DoD IT infrastructure requirements preferred.
  • Familiarity with Microsoft Teams and SharePoint preferred.


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