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SATCOM Field Service Engineer
2 months ago
Job Summary: We are seeking a highly skilled SATCOM Field Service Engineer to join our team at Serco North America. As a SATCOM Field Service Engineer, you will be responsible for providing on-the-job training, maintenance, and repair of SATCOM systems.
Key Responsibilities:
- Provide on-the-job training to engineers and technicians on SATCOM operations, maintenance, and repair.
- Develop, plan, coordinate, and conduct System Operational Verification Testing (SOVT).
- Report design, reliability, and maintenance problems to program management.
- Support new system installations, integrations, and upgrades.
- Install, troubleshoot, maintain, and repair products/equipment.
- Establish testing protocols and standards, providing training and guidance to engineers and technicians.
- Test interoperability of systems, measure transmission/outputs, troubleshoot, and resolve issues, and maintain detailed evaluation and repair reports.
- Provide innovative solutions to complex functional problems that impact function's success.
- Lead tasks, including planning, execution, staff oversight, and status reporting for significant initiatives.
- Lead and direct the work of others.
Requirements:
- Active Secret clearance.
- US Citizenship.
- Ability to obtain and maintain a CAC (Common Access Card).
- Ability to successfully pass a drug/background screening.
- Bachelor's Degree or High School Diploma/GED and 4 additional years of experience in the field.
- 5 years of experience.
- Effective interpersonal and communication (verbal and written) skills.
- Ability to analyze, troubleshoot, and repair SATCOM systems as an individual and in team situations.
- Ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment.
- Ability to promptly respond to technical support requests.
- Ability to travel up to 25% as necessary.
Desired Qualifications:
- Active Top Secret Clearance.
- Trade school or military training in industrial engineering, electronics technology, information systems, computer science, or other related technical field.
- Navy SATCOM troubleshooting and/or customer service experience providing technical support to engineers in areas of research, design, development, testing, or manufacturing process improvement.
- Satellite communication (SATCOM) systems operations, maintenance, and repair in shipboard, submarine, and shore-based environments.
About Serco North America:
Serco North America is a leading provider of professional, technology, and management services to the U.S. government and commercial customers. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. We are committed to making a positive impact in the communities we serve.
