ITIL Service Management Lead
2 months ago
NTT DATA Services is seeking a dedicated ITIL Service Management Lead to join their dynamic team in Los Angeles County, CA, California. If you have a passion for driving process improvement, managing quality standards, and ensuring client satisfaction, this opportunity is for you.
Key Responsibilities:
- Lead the implementation and facilitation of quality processes in alignment with business objectives
- Drive continuous process improvement to enhance client satisfaction
- Promote a quality-oriented culture through innovative infrastructure and training programs
- Supervise a large team and set clear expectations for outcomes
- Define and monitor efficient quality processes to achieve operational excellence
- Collaborate with stakeholders to monitor process implementation
- Design and implement performance metrics reports and dashboards
Requirements:
- 5 years' experience in compliance management
- Experience supporting Public Sector accounts
- ITIL v3 Foundations certifications
- Willingness to travel as needed
- Must be a US Citizen or Green Card Holder
Preferred Skills:
- Advanced knowledge of operational process software
- Advanced knowledge of Quality Assurance Models
- Expertise in audit processes and auditing skills
About NTT DATA Services:
NTT DATA Services is a leading provider of IT and business services, offering innovative solutions to clients worldwide. As part of a trusted global innovator, employees have the opportunity to work on cutting-edge projects and drive impactful change.
Join NTT DATA Services in their mission to create a diverse and inclusive environment for all employees. If you are passionate about quality management and process improvement, this role is perfect for you.
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