ITIL Service Management Lead

2 months ago


Los Angeles, California, United States NTT DATA Services Full time

NTT DATA Services is seeking a dedicated ITIL Service Management Lead to join their dynamic team in Los Angeles County, CA, California. If you have a passion for driving process improvement, managing quality standards, and ensuring client satisfaction, this opportunity is for you.

Key Responsibilities:

  • Lead the implementation and facilitation of quality processes in alignment with business objectives
  • Drive continuous process improvement to enhance client satisfaction
  • Promote a quality-oriented culture through innovative infrastructure and training programs
  • Supervise a large team and set clear expectations for outcomes
  • Define and monitor efficient quality processes to achieve operational excellence
  • Collaborate with stakeholders to monitor process implementation
  • Design and implement performance metrics reports and dashboards

Requirements:

  • 5 years' experience in compliance management
  • Experience supporting Public Sector accounts
  • ITIL v3 Foundations certifications
  • Willingness to travel as needed
  • Must be a US Citizen or Green Card Holder

Preferred Skills:

  • Advanced knowledge of operational process software
  • Advanced knowledge of Quality Assurance Models
  • Expertise in audit processes and auditing skills

About NTT DATA Services:

NTT DATA Services is a leading provider of IT and business services, offering innovative solutions to clients worldwide. As part of a trusted global innovator, employees have the opportunity to work on cutting-edge projects and drive impactful change.

Join NTT DATA Services in their mission to create a diverse and inclusive environment for all employees. If you are passionate about quality management and process improvement, this role is perfect for you.


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