Gastroenterology Field Service Technician
2 weeks ago
We understand that our contributions are significant, driving our passion and leading to our achievements. If you are eager to positively influence the lives of patients worldwide, we would like to connect with you.
We prioritize the growth of our employees in a workplace that fosters a sense of belonging and commitment to meaningful work. Our team is dedicated to achieving our objectives collaboratively, and we value hard work and teamwork. Our recognition and rewards are aligned with our core values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.
Ideal Candidate:
As an integral member of the Gastroenterology division, the Field Service Technician will engage in various field service tasks, including system installations, technical and clinical training, as well as Network and HL7 integration. You will provide daily technical and clinical assistance to all Laborie Medical Technologies GI clients, Sales Representatives, Clinical Consultants, and Laborie personnel regarding Windows operating systems, desktop troubleshooting, proprietary software, and hardware related to Laborie medical devices and diagnostic tools.
Key Responsibilities:
- Diagnose and resolve customer issues via phone, email, or on-site visits while meticulously documenting all communications through our SAP ticketing system.
- Oversee the installation and training schedule in collaboration with the field service team and local account or sales manager to ensure timely resolution of tickets.
- Work alongside customer IT representatives to implement networking software and assist with EMR/HL7 integration.
- Willingness to travel up to 70% of business days each month, with occasional weekend and trade show attendance required.
- Bachelor's Degree (B.S. or B.A) in Information Technology or a related field; equivalent work experience may be considered in lieu of a degree.
- A minimum of 3 years of experience in IT, medical field service, or Biomedical roles.
- Possession of a valid US Driver's License.
- Able to lift and transport items weighing up to 75 pounds.
Our daily mission is to function as a leading specialist medical organization, developing and advancing technologies that uphold and restore human dignity. We achieve this by assisting individuals with pelvic and gastrointestinal conditions in leading normal lives and ensuring safe deliveries for mothers and babies.
- Generous paid time off and volunteer opportunities.
- Comprehensive Medical, Dental, Vision, and Flexible Spending Account options.
- Health Savings Account with company-funded contributions.
- 401k Retirement Plan with company matching.
- Parental Leave and Adoption Services.
- Health and Wellness Programs and Events.
- Awarded 2023 Cigna Healthy Workforce Designation Gold Level.
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