Sales Support Specialist
7 days ago
The Appointment Coordinator plays a vital role in supporting our sales efforts by establishing connections with prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.
Key Responsibilities:
- Maintain a minimum standard of outbound calls to prospective customers to drive sales growth
- Approach each call with a goal to transfer or set an appointment for customers to visit the dealership, fostering a seamless customer experience
- Respond promptly to sales calls and inquiries, and make any follow-up calls to unsold customers to ensure customer satisfaction
- Adhere to lead management plan guidelines for each lead in your database to optimize sales performance
- Engage with internet leads and inquiries to convert them into sales opportunities
- Accurately record interactions with each prospective customer in our database to inform sales strategies
- Perform other reasonable duties as may be requested to support the sales team
Requirements:
- 1-2 years of experience in customer-facing roles, preferably in an outbound calling environment
- Exceptional written and verbal communication skills to effectively engage with customers
- Prior phone experience is required to excel in this role
- General knowledge of the automotive industry to provide informed sales support
- Proficiency in MS Office to manage sales data and reports
- Ability to work flexible hours, including evenings until 9:00 PM, and weekends as business needs dictate
- Bilingual skills are a plus to cater to a diverse customer base
Competencies:
- A goal-oriented individual who drives sales growth and exceeds personal and team targets
- Exceptional communication and customer service skills to deliver a world-class customer experience
- Effective collaboration with fellow employees to achieve sales objectives
In return for your valuable skills, talent, and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.
Toyota of Clermont is proud to be an Equal Opportunity Employer.
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