Logistics Customer Support Specialist

2 weeks ago


Milford, Ohio, United States Total Quality Logistics Full time

Position Overview:


As a key member of our 2nd Shift Customer Support team, you will serve as the crucial link between our sales division and our logistics partners.

Your role involves collaborating with a highly skilled Customer Support team, engaging in both inbound and outbound communications to ensure timely pickups and deliveries while addressing any issues that may arise.


Benefits:
Starting compensation at $17.50/hour with an additional $2.50 shift differential
Comprehensive Health, Dental, and Vision plans tailored to your needs, including options with no payroll deductions + 401(k) with employer matching
Up to $5,000 annually in educational reimbursement
Customized career advancement opportunities with 75% of leadership positions filled internally
Recognized as a Fortune 100 Best Company to Work For and Forbes America's Best Employers (2022)

Key Responsibilities:
Manage a substantial volume of incoming and outgoing calls, ensuring timely execution of pickups and deliveries
Address shipping challenges with a strong sense of urgency and professionalism
Record and oversee all tasks within our internal systems
Provide timely updates and maintain communication with internal sales and support teams

Qualifications:
A strong commitment to customer service excellence
A motivation to contribute to the growth of Total Quality Logistics
A proven track record of reliability and outstanding attendance
The ability to take initiative and follow through on responsibilities
Exceptional communication, organizational, and problem-solving abilities


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