Technical Support Specialist

2 weeks ago


Milford, Ohio, United States ApTask Full time
About the Client:
The Client is a prominent global IT services and consulting firm, delivering a diverse array of solutions to clients across multiple sectors, including finance, retail, manufacturing, healthcare, and more. As one of the largest employers in the IT sector, the company boasts a vast and varied workforce. It prioritizes employee training and development, fostering a culture of innovation through significant investments in research and development to maintain its competitive edge in technological advancements.
Services offered include:
  • IT Services: Application development, maintenance, and testing.
  • Consulting: Business consulting, IT strategy, and digital transformation.
  • Business Process Outsourcing (BPO): Streamlining business processes to enhance efficiency.
  • Enterprise Solutions: Implementation and support of enterprise-level software solutions.
  • Digital Services: Solutions related to digital technologies, including analytics, cloud, and IoT.

Salary: $45K/Annum

Job Responsibilities:
  • Timely escalation and communication of issues, collaborating closely with cross-functional teams and vendors to resolve network and video-related challenges.
  • Proficiency in Portuguese is required.
  • Management of all reconciliation and monitoring workflows within specified turnaround times, ensuring high-quality outcomes.
  • Investigate and resolve cases or tickets related to assets.
  • Participate in the testing of new tools and dashboards.
  • Maintain active awareness of multiple simultaneous case tickets, demonstrating meticulous attention to detail.
  • Provide insights, root cause analyses (RCAs), and recommendations based on observations from end customers and their experiences.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, committed to shaping the future of work. As an African American-owned and Veteran-certified organization, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides exceptional opportunities for professional growth and development.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. We strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

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