Operations Site Supervisor
2 weeks ago
About Cumberland Farms, Inc: We pride ourselves on fostering a vibrant and supportive workplace where our employees can excel and develop their skills. Our mission is to deliver outstanding customer experiences and achieve operational excellence across all our facilities.
Position Overview:
We are seeking a driven individual with a strong commitment to leadership and team empowerment. As an Operations Site Supervisor, you will manage the daily functions of a convenience retail outlet, car wash, and a branded dining establishment, ensuring that our customers receive exceptional service and our staff remains motivated and engaged.
Key Responsibilities:
- Direct and support a team of multi-functional leaders in executing merchandising and operational strategies.
- Guarantee superior customer service to enhance loyalty and surpass expectations.
- Establish trust with team members by setting clear objectives, offering constructive feedback, and cultivating a positive workplace culture.
- Recruit, train, and mentor team members to build a robust talent pipeline for future opportunities.
- Deploy marketing initiatives to boost sales and increase customer traffic.
- Uphold high standards of cleanliness, organization, and brand representation.
- Analyze financial performance to optimize profitability.
Collaborative Relationships: You will work closely with various team members, leaders, and corporate staff to ensure operational effectiveness.
Qualifications:
- 2-3 years of experience in managing convenience retail or dining establishments.
- Preferred background in Quick Service Restaurants (QSR) or convenience store retail.
- Valid Driver's License and National Food Safety Certification.
- Strong leadership, communication, and interpersonal abilities.
- Willingness to work a flexible schedule, including weekends and holidays.
Physical Requirements: Must be able to lift up to 40 pounds, stand or walk for extended periods, and work in various temperature conditions.
Additional Information: Adherence to brand-specific guidelines and maintaining a professional appearance is expected at all times.
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