Operations Supervisor

2 weeks ago


Topeka, Kansas, United States Westlake Hardware Full time

About Westlake Ace Hardware

Westlake Ace Hardware, a prominent division of Ace Hardware Corporation, is a leading name in the hardware retail industry across the United States. With a legacy spanning over a century, our headquarters in Lenexa, Kansas, oversees more than 150 community-focused stores nationwide. Our success is driven by our dedicated team members who embody our Core Values:

Service, Passion, Respect, Integrity, Teamwork, and Excellence.

General Overview

The Operations Supervisor is responsible for overseeing the comprehensive operations of the store while ensuring alignment with corporate objectives and standards.

Key Responsibilities

Customer Engagement

  • Represent Westlake Ace Hardware positively.
  • Proactively assist customers in resolving inquiries and issues.
  • Welcome customers warmly and express gratitude upon their departure.
  • Maintain a friendly and approachable demeanor while collaborating with both customers and team members.
  • Ensure prompt and courteous responses to all communications.
  • Address customer complaints effectively, prioritizing the interests of Westlake.
  • Possess in-depth product knowledge and familiarity with store layout.

Store Management

  • Foster a positive, professional, and safe working environment for all staff.
  • Oversee daily store operations.
  • Manage store opening and closing procedures.
  • Support the implementation of corporate programs.
  • Ensure compliance with Loss Prevention, Safety, and Internal Audit standards.
  • Collaborate with the General Manager and other management personnel on store operations.
  • Participate in regular management meetings.
  • Communicate operational issues to relevant departments with appropriate approvals.
  • Assist with district-level projects as directed by the District Manager.
  • Implement new Standard Operating Procedures effectively.
  • Maintain cleanliness and organization of sales and stock areas.
  • Ensure timely and accurate execution of price changes and label updates.
  • Oversee cashier operations, including training and audits.
  • Manage preventative maintenance and repairs to safeguard physical assets.
  • Conduct competitive analysis to stay informed about industry practices.

Inventory & Merchandising

  • Assist in safe and efficient forklift operations and merchandise receiving.
  • Ensure adherence to best practices for receiving and stocking products.
  • Maintain optimal back stock levels.
  • Complete cycle counts and inventory reports accurately and on time.
  • Support inventory management to ensure product availability and profitability.
  • Assist with store merchandising resets.
  • Ensure all in-store signage is current and accurate.
  • Present a clean and organized sales floor, including promotional displays.

Team Development

  • Assist in the training and development of all associates.
  • Actively recruit and promote the growth of Westlake Ace associates.
  • Support the hiring, training, and performance management of cashiers with managerial approval.

Leadership

  • Oversee store operations in the absence of the General Manager.
  • Lead by example and remain approachable to all team members and customers.
  • Engage in store meetings and contribute to discussions.
  • Communicate merchandising and operational ideas to the General Manager.
  • Prepare for personal advancement opportunities.

Essential Qualifications

  • High School diploma or GED equivalent.
  • Previous experience in retail management is preferred; hardware experience is a plus.
  • Ability to stand, walk, lift (up to 25 lbs), and climb as needed.

Compensation

$17 - $19 per hour

Equal Opportunity Commitment

Westlake Ace Hardware is dedicated to promoting equal employment opportunities and values diversity in the workplace. We strive to create an inclusive environment where every individual is respected and valued.



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