Lead Customer Service Sales Associate

2 weeks ago


Norfolk, Virginia, United States Tailored Brands Inc Full time

Senior Customer Service Sales Associate

Join the dynamic team at Tailored Brands Inc, where we are committed to fostering a culture of growth, recognition, and a balanced work-life environment. For many years, we have been dedicated to providing our value-driven customers with a diverse selection of high-quality apparel, footwear, and accessories at significantly reduced prices.

If you have a passion for fashion and enjoy helping others find great deals, then Tailored Brands Inc is the perfect place for you. In this role, you will play a vital part in supporting Store Management by ensuring exceptional customer service through the efficient handling of all customer transactions and addressing customer inquiries effectively.

Key Responsibilities:

  1. Assist management with the opening and closing of registers, monitor cash handling procedures, conduct audits, and perform end-of-shift drawer counts while adhering to all standard operating procedures for customer transactions.
  2. Utilize suggestive selling techniques to enhance customer experience and respond to customer needs promptly.
  3. Support merchandise replenishment, maintain store layout, and ensure cleanliness and organization throughout the store, including monitoring floor stock and fitting room areas.
  4. Stay informed about product knowledge, point-of-sale instructions, and current promotions to better assist customers.

Qualifications:

  • Strong communication, customer service, and organizational skills.
  • Physical ability to handle merchandise weighing up to 50 pounds, including climbing ladders, walking, standing, kneeling, and lifting during the majority of the work shift.
  • Proficient use of hands and fingers for handling objects and tools.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Previous experience in customer service or cashier roles is preferred.
  • High school diploma or equivalent educational/experience background.

Work Environment: Variable shifts available.



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