Customer Success Associate
6 days ago
The customer is at the forefront of our business, and that's no exception at REI Management Services LLC. Our Customer Success Associates play a vital role in helping local communities by introducing products and services from our diverse clientele to increase brand awareness and community outreach. As a Customer Success Associate, you will be part of creating and delivering exceptional customer experiences. Whether it's providing quick answers, consulting on products with empathy, or resolving issues with a smile, the Customer Success Associate's hospitality will be the difference between an average and an exceptional encounter.
Key Responsibilities- Product Knowledge: Understand clients' products to effectively explain services and benefits to consumers and answer any questions so they get what they genuinely need.
- Customer Interaction: Keep a record of customer interactions, processed orders, and service schedules.
- Post-Sale Follow-up: Follow up with customers after the sale to ensure customer satisfaction and maintain a positive brand image.
- Initiative and Problem-Solving: Take initiative and demonstrate a 'can-do' mindset, meeting challenges head-on no matter how difficult or stressful situations become.
- Professional Attitude: Maintain a positive and professional attitude and exemplify trustworthiness and hospitality toward consumers and staff.
- Training and Development: Attend daily training sessions to hone in on customer service, sales, and leadership skills.
- Education: Minimum of a high school diploma.
- Experience: At least one year in customer service or hospitality positions such as retail or restaurant.
- Product Knowledge: Ability to recognize, apply, and explain product or service knowledge.
- Continuous Learning: Dedicate consistent learning and training to master the craft of hospitality to increase customer experience.
- Problem-Solving: Be an effective problem-solver.
- Personality: Outgoing personality with a passion for helping others.
- Communication Skills: Excellent communication skills.
We are a collaborative environment that encourages all Customer Success Associates to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process. We believe in providing the highest level of customer service possible and are committed to training and developing our team members to achieve this goal.
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Customer Success Representative
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Norfolk, Virginia, United States REI Management Services LLC Full timeAbout the RoleThe customer is at the forefront of our business, and this is no exception at REI Management Services LLC. Our Customer Success Representatives play a vital role in helping local communities by introducing products and services from our diverse clientele to increase brand awareness and community outreach. As a Customer Success Representative,...
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Customer Success Representative
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