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Sales and Service Associate

2 months ago


Norfolk, Virginia, United States Navy Exchange Full time

Job Overview:


As a Retail Sales Representative, you will embody the essence of our brand. Your role is crucial in fostering our reputation as a company that prioritizes customer satisfaction and values feedback.

You will play a key role in assisting customers, guiding them to understand the benefits of our products and services.

It is essential to have the ability to learn about our offerings and convey our mission in an informative, engaging, and professional manner.

A friendly and approachable demeanor that thrives on helping others and positively influencing the organization is vital.

Key Responsibilities:

CUSTOMER INTERACTION
Actively engage with customers to establish rapport.
Inquire and listen attentively to customer needs.
Guide customers to products, sharing information about promotions and special offers.
Provide exceptional customer service.
Foster positive, inclusive, and respectful relationships; take responsibility for your actions and results.

STORE MAINTENANCE
Ensure the store is well-presented and organized.

SALES STRATEGY
Cross-promote products and familiarize yourself with store layout.
Offer personalized suggestions based on current trends and customer preferences.
Encourage customers to consider additional products.

Stay informed about product features and trends, utilizing company resources to confidently share knowledge with customers.

Utilize a Point-of-Sale system for processing transactions, including cash, credit, and gift cards, ensuring accurate cash handling and customer receipts.

Complete necessary paperwork, reports, and reconciliations.

INVENTORY MANAGEMENT
Oversee merchandise, ensuring accurate inventory processes and proper ticketing. Participate in periodic inventory checks as needed.

RELIABILITY
Adhere to your scheduled shifts and ensure thorough completion of tasks.

QUALIFICATIONS:

PRODUCT FAMILIARITY
Basic understanding of merchandise and product offerings.

EXPERIENCE
Prior retail experience is preferred but not mandatory.

COMMUNICATION ABILITIES
Strong interpersonal and communication skills. Ability to read, write, and interpret various documents such as safety guidelines and operational instructions. Effectively communicate with customers, colleagues, and management. Maintain proper telephone etiquette.

MATH SKILLS
Basic mathematical skills including addition, subtraction, multiplication, and division.

PROBLEM-SOLVING SKILLS
Ability to multitask while remaining attentive to customer needs and adaptable to business demands. Work collaboratively within a team and take initiative when necessary.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
This role involves continuous movement, communication, and standing for extended periods. May require occasional bending, kneeling, and climbing. Vision requirements include close vision and depth perception. Ability to lift items weighing up to 50 lbs. Work is primarily indoors but may include outdoor tasks based on operational needs.

OTHER ATTRIBUTES
Enthusiastic, friendly, and energetic with a commitment to delivering outstanding service.

WORK SCHEDULE
Availability to work various shifts, including early mornings, evenings, weekends, and holidays.
This position is represented by the American Federation of Government Employees, Local 53.

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