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Event Coordinator/Service Team Member

2 months ago

Middletown, Rhode Island, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly skilled and creative Event Coordinator/Service Team Member to join our team at Michaels Arts and Crafts. As a key member of our service team, you will be responsible for planning, coordinating, and facilitating events within our store to provide a stress-free, fun, and engaging experience for our guests.

Key Responsibilities
  • Event Planning and Coordination
    • Plan and coordinate multiple events simultaneously, including children's birthday parties and other craft classes or events.
    • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
    • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
    • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
    • Communicate events with clients and store team members.
    • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
    • Adjust plans and events based on client's feedback and needs.
    • Create backup or emergency plans to be executed as needed.
    • Ensure client satisfaction for scheduled events.
    • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.
  • Customer Experience
    • Help customers shop, locate products, and provide them with solutions.
    • Provide fast and friendly check out experience.
    • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
    • Educate customer on Voice of Customer (VOC) survey.
    • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
    • Participate in the truck un-load, stocking and planogram (POGs) processes.
    • Complete merchandise recovery and maintenance.
    • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
    • Support shrink and safety programs
    • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
    • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
    • Cross trained in Custom Framing selling and production.
    • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
  • Other Duties as Assigned

We are looking for a team player who is energetic, enthusiastic, and has excellent people skills. If you have experience working with children and children's events, and are able to handle job stress and interact effectively with others, we encourage you to apply.

Requirements
  • Energetic and enthusiastic personality.
  • Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
  • Excellent people skills.
  • Experience working with children and children's events.
  • Good communication skills, including written, verbal, and nonverbal communication, as well as listening skills.
  • Organizational skills, interpersonal skills, and creative problem-solving skills.
  • Retail and/or customer service experience required.
Work Environment

This is a fast-paced retail environment with a focus on providing excellent customer service. You will be working in a public retail store setting, with all public areas being climate controlled. Some stock rooms may not be climate controlled, and you may be required to work outdoors to retrieve shopping carts or unload trucks. The Frame shop contains glass cutters and heat presses.