Part-Time Customer Service Specialist
1 week ago
We are seeking a highly organized and customer-focused individual to join our team as a Part-Time Customer Service Representative. As a key member of our auction team, you will be responsible for providing exceptional customer service, processing bidder payments, and supporting various sale-related activities.
Key Responsibilities- Customer Service: Register bidders, answer inquiries, and provide information on fee structures and payment methods.
- Payment Processing: Process bidder payments and maintain accurate records.
- Support Services: Provide step-by-step guidance on registering online, direct customers to auxiliary platforms, and offer additional support for our Key Room.
- Confidentiality and Security: Maintain confidentiality of all information and ensure the security of customer data.
- Administrative Support: File, photocopy, and provide administrative support as needed by different departments.
- Communication: Answer customer courtesy calls and respond to customer inquiries in a timely and professional manner.
- Previous Experience: Previous work experience in a customer-facing role, preferably in a fast-paced environment.
- Technical Skills: Proficiency in using computers, ability to learn new technology and software, and excellent keyboarding skills for data entry.
- Personal Qualities: A commitment to providing outstanding customer service, ability to work well in high-pressure situations, and a friendly, outgoing, and patient personality.
- Teamwork: Ability to work collaboratively as part of a team, pitch in wherever needed, and maintain a positive attitude.
Ritchie Bros. is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks, and other assets. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment.
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