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Customer Service Representative

2 months ago


Longmont, Colorado, United States Ritchie Bros. Full time
About the Role

We are seeking a highly skilled and customer-focused Part-Time Customer Service Representative to join our team at Ritchie Bros. in Longmont, Colorado. As a key member of our auction team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and efficient experience throughout our auctions.

Key Responsibilities
  • Registration and Payment Processing: Register bidders, process payments, and manage sale-related activities with accuracy and attention to detail.
  • Customer Support: Provide clear and concise information to customers regarding fee structures, payment methods, and auction procedures.
  • Technical Support: Assist customers with online registration, direct them to auxiliary platforms and services, and troubleshoot technical issues.
  • Administrative Support: Maintain confidentiality, file documents, photocopy as required, and provide additional administrative support to various departments as needed.
  • Communication: Answer customer courtesy calls, respond to inquiries, and maintain a positive and professional demeanor at all times.
Requirements
  • Previous Customer Service Experience: Proven track record of working in-person with customers, handling customer inquiries, and resolving issues in a timely and professional manner.
  • Technical Skills: Proficient in using computers, able to learn new technology and software, and possess excellent keyboarding skills for data entry.
  • Soft Skills: Excellent communication and interpersonal skills, ability to work well under pressure, maintain a positive attitude, and thrive in a fast-paced environment.
  • Teamwork: A friendly, outgoing, and patient personality, with a strong commitment to teamwork and a willingness to pitch in wherever needed.
About Us

Ritchie Bros. is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks, and other assets. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment.