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Customer Service Representative

2 months ago

Longmont, Colorado, United States Service Experts Full time
Job Summary

The Customer Service Specialist is a key member of our Service Experts team, responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries, complaints, and billing issues.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Handle customer complaints and concerns in a fair and timely manner
  • Process customer payments and maintain accurate records
  • Collaborate with sales and service teams to improve scheduling and response times
  • Stay up-to-date on company products, services, and promotions
  • Perform other duties as assigned to ensure seamless customer service
Requirements:
  • High school diploma or equivalent required
  • 1 year of customer service experience or equivalent
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong organizational and time-management skills
  • Ability to work effectively in a team environment
Benefits:
  • Generous paid time off and holidays
  • Opportunities for career growth and advancement
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement savings plan with company matching contributions
  • Short-term and long-term disability insurance
  • Supplemental benefit programs, including legal advice and pet insurance