Sales Operations Manager
1 week ago
Bath Experts is seeking a motivated professional with a solid history of achievements in sales management. The successful candidate will excel in converting leads through phone and email interactions, offering expert sales guidance, and adhering to Bath Experts' established sales methodologies. This is an opportunity to be part of a dynamic organization recognized for its outstanding workplace culture and high-performing sales team.
Role Summary:The Sales Operations Manager will oversee the follow-up process with clients who initially opted not to purchase or who canceled their agreements. This position requires evaluating customer leads, pinpointing chances to secure sales, and engaging with clients to adjust and optimize their options for a successful transaction.
Key Responsibilities:- Conduct follow-ups on all warm leads to advance the sales cycle.
- Implement strategies for retaining business (reviving and saving canceled agreements).
- Review sales recordings, notes, and images to extract insights about customer interactions to identify potential sales opportunities.
- Communicate with clients via phone and email to address their concerns and reasons for not completing their purchase.
- Deliver consultative sales support to adjust bath options and propose updated pricing.
- Participate in our sales training program to master techniques for:
- Effectively closing sales through compelling presentations over the phone.
- Utilizing our CRM system and other tools to manage and monitor sales progress.
- Strong understanding of inside sales with the ability to navigate intricate sales processes.
- Demonstrated experience in phone sales or within call center environments.
- Exceptional consultative sales abilities, guiding clients toward informed purchasing decisions.
- Highly organized with a keen attention to detail.
- Excellent analytical skills to uncover opportunities and formulate strategies for closing sales.
- Outstanding communication skills, both verbal and written.
Bath Experts specializes in transforming residential bathing spaces. Established in 2019, the company has rapidly expanded its market presence and is committed to providing an exceptional customer experience while being recognized as a leading employer in the home improvement sector. With a strong focus on community involvement and employee satisfaction, Bath Experts is dedicated to making a positive impact in the regions it serves.
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