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Regional Operations Manager

2 months ago

Indianapolis, Indiana, United States Leap Brands Full time

Position Summary: The District Operations Leader will oversee the comprehensive operational success, customer satisfaction, and financial performance of several restaurant outlets. This position demands a proactive and engaged leader with exceptional organizational and communication abilities. The District Operations Leader will collaborate closely with restaurant supervisors to ensure the execution of corporate standards, stimulate sales growth, and improve operational effectiveness.

Key Responsibilities:

  1. Leadership and Oversight: Offer direction, support, and mentorship to restaurant supervisors and teams across various locations. Ensure compliance with corporate policies, procedures, and standards.
  2. Operational Management: Supervise daily activities to guarantee the efficient and effective operation of all restaurant outlets. Apply best practices and promote continuous improvement initiatives.
  3. Sales and Financial Performance: Formulate and implement strategies to meet sales objectives and boost profitability. Evaluate financial statements and key performance indicators (KPIs) to pinpoint areas for enhancement.
  4. Customer Service Excellence: Ensure a uniform and outstanding customer experience at all outlets. Respond to customer feedback and implement necessary improvements.
  5. Team Development: Recruit, train, and nurture restaurant supervisors and staff. Cultivate a positive workplace that fosters collaboration, professional development, and high performance.
  6. Regulatory Compliance: Ensure adherence to health and safety regulations, food safety standards, and corporate policies. Conduct regular audits and inspections to uphold high standards.
  7. Marketing and Community Relations: Assist in local marketing campaigns and community outreach efforts to enhance brand awareness and attract new clientele.
  8. Inventory and Supply Chain Management: Manage inventory control, ordering, and supply chain processes to maintain adequate stock levels and minimize waste.
  9. Issue Resolution: Address and resolve operational challenges, employee issues, and customer complaints in a timely and effective manner.
  10. Reporting and Communication: Provide consistent updates to senior management regarding operational performance, sales figures, and key metrics. Maintain open and effective communication with restaurant supervisors and staff.

Qualifications:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related discipline preferred.
  • 5+ years of experience in a multi-unit management capacity within the restaurant sector.
  • Strong leadership, coaching, and team-building capabilities.
  • Excellent communication and interpersonal skills.
  • Demonstrated success in driving sales growth and operational excellence.
  • Ability to interpret financial reports and operational data for informed decision-making.
  • Strong organizational and time management abilities.
  • Knowledge of food safety and sanitation regulations.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Proficiency in Microsoft Office Suite and restaurant management software.