Dealer Support Liaison

3 days ago


West Fargo, North Dakota, United States Doosan Full time
Dealer Support Coordinator Job Description

At Doosan Bobcat, we're seeking a detail-oriented and customer-centric individual to join our team as a Dealer Support Coordinator. This role demands a strong ability to manage multiple tasks, prioritize effectively, and provide exceptional communication and coordination skills.

Key Responsibilities:
  • Act as the primary point of contact for dealers, delivering timely and precise support.
  • Manage and streamline order processing for dealers, encompassing order entry, monitoring, and modifications.
  • Stay updated on new systems, product launches, and updates to effectively assist dealers.
  • Facilitate clear communication between dealers and internal departments, ensuring timely and accurate information dissemination.
  • Identify and analyze dealer issues, escalating complex problems to the relevant departments and ensuring timely resolution.
  • Build and maintain strong relationships with dealers, ensuring a high level of satisfaction and loyalty.
Requirements:
  • Education: Associate degree preferred or equivalent experience.
  • Experience: 0-2 years in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and coordination abilities.
  • Detail-oriented with a focus on accuracy and efficiency.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in CRM systems, order processing software, and relevant tools.
  • Strong problem-solving and decision-making skills.
  • Ability to work both independently and collaboratively within a team.

Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping, and grounds maintenance equipment, attachments, and services. We're committed to empowering people to accomplish more and fostering an inclusive and diverse workforce. If you're a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.



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