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Customer Service Representative

2 months ago

West Fargo, North Dakota, United States Trail King Industries Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Trail King Industries. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, dealers, and sales staff.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Investigate and resolve customer complaints in accordance with company policies and procedures.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain strong relationships with customers, dealers, and sales staff.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.
Requirements
  • High school diploma or equivalent required.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "Company Overview": "Trail King Industries is a leading manufacturer of trailers and related products. We are committed to providing our customers with exceptional service and support, and we are seeking a highly skilled Customer Service Representative to join our team.", "Contact Information": "For more information about this opportunity, please contact our HR department at [insert contact information]."}