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Dealer Support Coordinator

2 months ago

West Fargo, North Dakota, United States Doosan Bobcat Full time

Job Information

About the Role

We are seeking a highly organized and detail-oriented Dealer Support Coordinator to join our team at Doosan Bobcat. As a key member of our operations team, you will be responsible for delivering exceptional support to our dealers, ensuring seamless operations and top-notch customer service.

Key Responsibilities

  • Dealer Support
    • Act as the primary point of contact for dealers, providing timely and precise support and guidance on sales, parts, and operational queries.
    • Manage and streamline order processing for dealers, including order entry, monitoring, and modifications, ensuring prompt and accurate order fulfillment.
  • Communication and Coordination
    • Facilitate clear communication between dealers and internal departments, ensuring timely and accurate information dissemination, including vital updates, policies, and procedures.
    • Identify and analyze dealer issues, escalating complex problems to the relevant departments and ensuring timely resolution.
  • Relationship Building
    • Build and maintain strong relationships with dealers, ensuring a high level of satisfaction and loyalty.
    • Provide guidance and support to dealers, serving as a reliable resource.
  • Logistics and Administration
    • Coordinate and communicate logistics with internal and external teams regarding shipment delays, delivery discrepancies, or missing products.
    • Document calls and emails in Salesforce for future reference and metrics collection.

Requirements

  • Education
    • Associate degree preferred or equivalent experience.
  • Experience
    • 0-2 years in a similar role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong organizational and coordination abilities.
    • Detail-oriented with a focus on accuracy and efficiency.
    • Ability to manage multiple tasks and prioritize effectively.
    • Proficiency in CRM systems, order processing software, and relevant tools.
    • Strong problem-solving and decision-making skills.
    • Ability to work both independently and collaboratively within a team.

About Doosan Bobcat

Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping, and grounds maintenance equipment, attachments, and services. As a part of the Doosan Group, we offer our customers products and solutions to help build stronger businesses and communities. We are committed to empowering people to accomplish more.