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Product Specialist

2 months ago

Fargo, North Dakota, United States Compass Search Group Full time
Job Overview

Compass Search Group is seeking a highly skilled Product Specialist to join their team. As a key member of the organization, this individual will be responsible for providing exceptional customer service, product improvement, and technical communications.

Key Responsibilities:

  • Assist in customer service support, product enhancement, and technical documentation
  • Act as the primary point of contact for assigned territories, providing technical expertise and support
  • Train and support dealer service and parts personnel on company processes and procedures
  • Collaborate with manufacturing and field teams to ensure seamless product delivery
  • Assist engineering in prototype development and installation
  • Report on technical issues and product performance to engineering and service management
  • Develop and maintain training materials and service manuals
  • Provide technical support to customers and internal stakeholders
  • Contribute to the development of new service support policies and procedures

Requirements:

  • Proven experience in agricultural technical industries
  • Strong technical skills, including equipment operation and maintenance
  • Excellent communication and interpersonal skills
  • High level of computer literacy
  • Ability to travel extensively (80%+)
  • Minimum 2-year associate's degree in a related field
  • 3+ years of relevant experience