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Client Support Specialist

2 months ago

Fargo, North Dakota, United States Thrifty White Full time

Customer Care Specialist Job Overview

PRIMARY OBJECTIVE: To deliver outstanding customer support as the primary liaison for retail locations through various communication methods. Leverage Thrifty White systems to investigate and resolve inquiries related to billing, Prior Authorization, and data management.

KEY RESPONSIBILITIES:

  • Provide superior service to clients and retail locations through multiple communication platforms.
  • Effectively address inquiries from customers and stores, including billing questions, claims management, and payment processing.
  • Organize and manage data to facilitate company operations.
  • Confirm patient details and maintain adherence to HIPAA regulations.
  • Work collaboratively with colleagues to enhance operational processes.

REQUIREMENTS:

  • High school diploma or equivalent is necessary; experience in sales and customer service is advantageous.
  • Strong communication abilities and capacity to engage with diverse stakeholders.
  • Familiarity with insurance procedures and a readiness to acquire new knowledge.

COMPANY BACKGROUND:

Thrifty White Pharmacy, an employee-owned pharmacy chain, is committed to surpassing customer expectations and delivering exceptional healthcare services. Our goal is to be the foremost pharmacy in every community we serve, emphasizing patient involvement to improve health outcomes and lower healthcare expenses. Become part of our dedicated team of employee owners and help foster healthier communities.