Senior Loan Coordinator

4 days ago

MagstattleBas, Grand Est, United States Security National Bank Full time
Job Summary

This position is responsible for delivering exceptional support and serving as a liaison between our Commercial Lending Team and clients throughout the lending process. This includes but is not limited to overseeing loan documentation and processing, managing loan closings/post-closings, disbursing payments, resolving complex issues, and ensuring strict adherence to policies, procedures, and regulations.

Key Responsibilities
  • Loan Assistant Support (40%)
    • Works directly with borrower(s), Lender, and Loan Processing to compile documentation necessary to close, fund and service the loan. Includes new customer loans, renewals, and reviews.
    • Responds to customer service calls pertaining to new and existing loan requests, loan draws, wires, pay downs/payoffs and any other loan related features. Including but not limited to related account research such as loan verifications, deposit verification, statements, historical loan or deposit information, etc.
    • Monitors daily Non-Sufficient Funds (NSF) reports by obtaining necessary approvals and communicates with customers as appropriate.
    • Supports the Lending team with monitoring all Business Unit tracking items. Includes reaching out to customers to obtain the necessary documents per loan agreements. Tracks daily NSFs and work with customers to resolve in a timely manner.
  • Correspondence and Collaboration Efforts (25%)
    • Leads the correspondence with attorneys preparing loan documentation, overseeing the entire process to ensure accuracy and completeness.
    • Leads the collaborative effort with the Lending Team to collect and review supporting documentation to ensure loan and deposit files are accurate, contain proper documentation, signatures, and other relevant data prior to and post-closing. Includes reviewing and collection of CIP, organizational documents such as Articles of Organization, Bylaws, Operating and Trust Agreements, ordering Appraisals and Environmental, Flood, UCC searches and working with Title Companies, etc.
    • Serves as primary contact between external vendors such as inspectors and insurance companies and other support areas of the bank, including but not limited to Treasury Management Sales and Operations, Wire and Deposit Operations, Accounting.
  • Customer Service & Support (25%)
    • Ensures exceptional customer service by maintaining a thorough knowledge of procedures, regulatory requirements, demonstrating a commitment to professional ethics while complying with all state and federal compliance polices. Includes but not limited to duties outlined in Loan Assistant Support section above.
    • Maintains business unit's loan files by consistently organizing and filing documents to the appropriate centralized location in a timely manner.
    • Updates and maintains tracking items within lending software.
    • Contacts customers to resolve Past Due Tracking Items and ensure timely resolution.
    • Proactively works with Lending team to collect routine tracking items and resolve documentation issues, policy violations and compliance exceptions.
  • Leadership (5%)
    • Exhibits leadership as an individual contributor by supporting the team and company through sharing of knowledge, leading by example, setting high standards for self and team, being accountable, demonstrating open communication, acknowledging, and supporting other's efforts, and providing feedback when appropriate.
    • Leads training with new Loan Assistants.
    • Completes special projects assigned.
    • Serves as a primary backup resource for other Commercial Loan Assistants, offering expertise and support.
  • Other Loan Administrative Processes (5%)
    • Collaborates with Business Unit in reviewing various loan reports, such as Past Dues and New loan reporting.
    • Leads the notarization process of documents or arranges notarization as needed, ensuring accuracy and compliance.
    • Actively participates in scheduled meetings with the Lending team.
    • Generates email correspondence and memos as directed by the Lending Team, maintaining effective communication with internal Business Units, Title Companies, Attorneys, etc.
    • Establishes and updates internal procedures for all processes, ensuring alignment with regulatory requirements and best practices.
    • Verifies and processes transactions (fees, etc.) in Business Unit GL as needed.

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