Senior Customer Care Coordinator
2 weeks ago
We are seeking a **Senior Customer Care Coordinator** for our CRES division.
**Company Overview**
At BNP Paribas Group, we are committed to making a positive impact on the world. We focus on initiatives that advance diversity, support women entrepreneurship, finance small businesses, and promote sustainable energy programs. Our efforts are aimed at protecting the planet, enhancing lives, and strengthening communities.
**Position Summary**
This role is essential for executing various customer service activities and providing support within the designated unit. The coordinator will facilitate communication between internal teams and external clients, addressing standard to moderately complex service inquiries.
**Key Responsibilities**
1. Manage Automatic Payment Draft setups.
2. Prepare Lien Releases.
3. Address standard to moderately complex service inquiries from both internal and external clients.
4. Review incoming work and engage appropriate resources as necessary.
5. Edit mortgage details such as name and address changes.
6. Maintain comprehensive knowledge of unit policies, procedures, standards, and workflows.
7. Serve as an escalation point for service issues.
8. Assist in identifying and recommending operational enhancements.
**Additional Duties**
Perform other responsibilities as assigned.
**Required Qualifications**
1. Basic knowledge of systems and procedures acquired through prior experience or education.
2. Minimum of 5 years of experience in Mortgage Servicing.
3. Vocational or technical education may be required in addition to previous work experience.
**Education**
High School Diploma or GED is required.
**Skills**
1. Strong understanding of products, policies, and processes relevant to the assigned unit.
2. Good knowledge of banking operations.
**Equal Employment Opportunity**
BNP Paribas Group is an Equal Opportunity employer and is proud to provide equal employment opportunities to all job seekers without regard to any status protected by applicable law. We are also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
**Primary Location:** United States
**Job Type:** Full-time
**Job Category:** Mortgage
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