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Senior Associate Patient Coordinator

2 months ago

MagstattleBas, Grand Est, United States Nebraska Medicine Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Associate Patient Coordinator to join our team at Nebraska Medicine. As a key member of our healthcare team, you will be responsible for scheduling appointments, coordinating patient referrals, and gathering medical records.

Key Responsibilities
  • Properly and professionally obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals, and other medical organizations/personnel.
  • Coordinate patient referrals to designated clinical programs and services by working collaboratively with a team of healthcare professionals.
  • Register and schedule patients in a customer service-oriented, efficient, and effective manner, adhering to department guidelines.
  • Complete complex scheduling of multiple appointments and/or services.
  • Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
  • Provide administrative support as necessary to all team members in clinic, surgical, and procedural areas, as assigned.
Requirements
  • Minimum of one year of experience in a healthcare customer service environment.
  • High school diploma or equivalent required.
  • Minimum of one year post-secondary education with coursework in business, medical assistant program, or nursing assistant program, or equivalent combination of education/experience in customer service or medical scheduling related capacity.
  • Demonstrated verbal and written customer relations skills.
  • Ability to work collaboratively and cooperatively with an interdisciplinary team.
  • Knowledge of medical terminology.
  • Demonstrated analytical, prioritizing, and organizational skills.
  • Demonstrated ability to provide a high level of customer service to physicians, patients, and other internal/external customers.
Preferred Qualifications
  • Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems.
  • Clinical background in assigned area.
  • Associates degree in business, healthcare, or related field.
  • Medical Assistant or Nursing Assistant certification.
  • Previous experience with Microsoft Office, data entry, and electronic health records programs such as EPIC.