Hotel Guest Service Representative Position

3 days ago


New York, New York, United States 2Bros Services Full time

**Company Overview:** 2Bros Services is a leading hospitality provider dedicated to delivering exceptional guest experiences.

We are currently seeking a highly skilled and professional Hotel Guest Service Representative to join our team. This role is perfect for individuals who enjoy working in fast-paced environments and providing top-notch customer service.

**Job Summary:**

As a Hotel Guest Service Representative, you will be the primary point of contact for guests, handling check-ins, check-outs, and resolving any issues that may arise during their stay. You will also be responsible for answering phone calls, directing them to the appropriate staff members, and ensuring that all guests have a pleasant and memorable experience at our hotel.

**Key Responsibilities:

  • Greet guests upon arrival and assist with the check-in process, ensuring a smooth and efficient transition into their room or suite.
  • Process payments and maintain accurate records of guest accounts, adhering to company policies and procedures.
  • Provide information about hotel services and amenities, as well as answer inquiries from guests regarding their stay.
  • Collaborate with other hotel staff to ensure seamless communication and resolve any issues that may impact the guest experience.
  • Maintain a clean and welcoming lobby area, adhering to company standards for cleanliness and organization.

**Requirements:**

  • Prior experience in a hospitality or customer-facing role is essential for this position.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficiency in phone systems and etiquette, with the ability to handle multiple phone lines simultaneously.
  • Bilingual proficiency is an asset, but not required.
  • Able to work night audit shifts if required, demonstrating flexibility and adaptability.

**Salary Range:** The estimated salary for this position is between $40,000 and $60,000 per year, depending on experience and qualifications.



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