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Guest Services Supervisor

3 weeks ago

New York, New York, United States The Greenwich Hotel Full time

The Ideal Candidate: We are seeking a detail-oriented and organized individual with a passion for delivering exceptional customer service. Our ideal candidate will have previous experience working in a fast-paced environment and possess excellent problem-solving skills.

Key Responsibilities: The Front Desk Supervisor will be responsible for ensuring seamless guest check-in and check-out processes, resolving any issues that may arise, and maintaining a positive and welcoming atmosphere throughout the hotel.

  • Provide exceptional customer service and respond promptly to guest inquiries
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Assist with administrative tasks, such as handling guest complaints and resolving issues
  • Work closely with other departments to ensure smooth hotel operations

Requirements: Previous hotel and Concierge experience is essential, along with excellent communication and problem-solving skills. A solid work ethic and ability to work effectively in a team environment are also required.