Luxury Hotel Receptionist

3 days ago


New York, New York, United States The Greenwich Hotel Full time
Job Overview

The Greenwich Hotel in downtown Manhattan is seeking a dynamic and professional Front Desk Agent to join our team. As a key representative of the hotel, you will be responsible for delivering exceptional service to our guests, ensuring their stay is nothing short of memorable.

Key Responsibilities
  • Guest Relations: Develop strong relationships with guests through effective communication, empathy, and attention to detail.
  • Safety and Security: Familiarize yourself with emergency procedures, including evacuation plans, lost and found protocols, and guest room key procedures.
  • Knowledge of Services: Provide insight into hotel amenities, services, and offerings, catering to special needs guests and addressing frequently asked questions.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with a natural ability to interact with high-profile clientele.
  • Interpersonal Skills: Demonstrate strong interpersonal skills, an upbeat personality, and a friendly demeanor to ensure seamless guest experiences.
  • Experience: Prior hotel experience is beneficial but not required; flexibility to work weekends and holidays is essential.

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