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Fitness Center Representative

2 months ago


Wilmington, Massachusetts, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a judgement-free zone where our members can achieve their fitness goals. As a Member Services Representative, you'll play a vital role in delivering exceptional customer service and ensuring our members have an outstanding experience.

Responsibilities:

* Greet members, prospective members, and guests with a smile and provide top-notch customer service
* Handle front desk activities, including answering phones, checking members in, and facilitating new member sign-ups
* Take prospective members on tours and showcase our facilities
* Respond to member questions and concerns in a timely and professional manner
* Maintain the cleanliness and organization of our club

Requirements:

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability are a must
* Exceptional customer service skills and ability to interact with members and coworkers in a positive and professional way
* Strong listening skills and ability to empathize and problem solve
* High School diploma/GED equivalent required
* Must be 18 years of age or older

Benefits:

* Free Black Card membership after 90 days of employment
* Eligibility for benefits, including medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits

If you're passionate about delivering exceptional customer service and creating a positive experience for our members, we want to hear from you"}