Customer Service Representative

4 weeks ago


Wilmington, Massachusetts, United States Alside Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Inside Sales/Customer Service Representative. This role is a critical part of our Supply Center, responsible for delivering exceptional customer service and support to our customers through various channels, including face-to-face, phone, and email.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and needs
  • Develop and maintain a high level of product knowledge to effectively support customers
  • Field and resolve customer issues and questions in a professional and courteous manner
  • Perform inside sales duties as needed, including processing customer orders and scheduling product deliveries
  • Utilize consultative selling skills to establish and develop new customer accounts
  • Provide quotes to customers and process customer orders in a timely and accurate manner
  • Communicate product deliveries to customers and ensure timely and accurate delivery of products
  • Order inventory for replenishment to ensure adequate stock levels
  • Operate in a safe manner and maintain a safe work environment
  • Support the Supply Center Team in achieving overall business unit goals and objectives
Requirements
  • Ability to multi-task and make business decisions in a fast-paced environment
  • Composed under pressure and results-driven
  • Self-motivated and enthusiastic with a positive attitude
  • Effective time management and organizational skills
  • Excellent communication skills, both written and verbal
  • Ability to learn and adapt to new technology
Work Environment

The successful candidate will work in a warehouse environment with occasional exposure to extreme temperatures. The role will require frequent standing, walking, and bending, as well as the use of company communication devices such as computers and printers.

We offer a competitive salary range of $23-$26 per hour, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Associated Materials, LLC is an equal opportunity employer and welcomes applications from diverse candidates.



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